We use Universe as our online box office management tool because they have non-profit pricing which makes transaction fees much cheaper than other vendors. You can also select whether you as the organization wants to absorb the transaction fee or pass it on to the buyer. We pass it on to the buyer because people are used to ticketing fees on sites like TicketMaster. We also use Universe whenever we need to collect money, even if it is a $10 t-shirt. We found that for some families this was just the easiest thing to do, and the reporting features of Universe are really, really great. You can add any number of check-out questions, like for our upcoming banquet they can select meals options: vegetarian, gluten-free, chicken, etc. We like to throw in the question, "How did you hear about us?"
For our door and in-person sales, we will print off tickets from Universe on different colors of paper for different performances.
It has many of the features you will find on other ticketing software, but I would highly recommend it as their customer service is fantastic.
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Jessica Harms
Theatre Director
Acton MA
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Original Message:
Sent: 04-30-2018 09:28
From: Joanna Henry
Subject: online ticketing
We're thinking of moving to online ticketing next year. Does anyone have any suggestions? Are there any websites you've used that you really like and would recommend? Thanks.
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Joanna Henry
Alexandria VA
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