Hi Holly:
I had the same issue and reached out to Taylor ... here is the response I received (the italicized part is helpful!):
Thanks for reaching out! With the launch of the new store, we have a new merchandise partner called Centricity. They are now responsible for all things related to orders placed at thespianshop.org including payments.
For ease of processing, this payment can be sent to us here at EdTA. We can then remit payment directly to centricity on behalf of your troupe. Please note that to ensure this is handled properly, it is very important that a copy of each order to which the check is applied is included when the check is mailed. Being able to see the orders themselves will help us ensure all parts of the payment are applied correctly. Since anyone on our team may be responsible for the check, please be aware that someone may reach out to you at that time to confirm the action taken or ask for additional information.
To help get them set up as a vendor, I've attached a copy of their W-9. If you or your business office need any other information to get them set up, I'd recommend reaching out to them directly at edtainventory@centricitynow.com or (888) 557-8761 weekdays from 9 a.m. - 6 p.m. ET. We also added a Guide to Ordering Thespian Regalia which has information about the change as well. If you have any other questions, please let us know!
Hope this helps!
Brett
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Mr. Brett Hiner
English Teacher/Drama Director
Wooster High School
Wooster, Ohio
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Original Message:
Sent: 05-08-2021 06:34
From: Holly Thompson
Subject: Sigh... another glitch in the new system
Maybe this is my fault in that I missed this in a notification somewhere. Heads up to those who have ordered items such as honor patches and regalia. I used a PO to order the items (yeah! That was easy) but the invoice no longer comes from EdTA/ITS (where my PO was made out to based on past years). I may end up having to cover the $350 out of my own pocket for the items I just received, because the district doesn't have the new company as a vendor. I knew the items were being handled by a new company, but didn't realize that the invoice would be from them as well.
Holly
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Holly Thompson
Worthington Kilbourne High School
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